The following plan is designed to minimize health risks associated with coronavirus for guests, staff, and residents of the community. Practices and procedures listed here are not a guarantee against exposure.
Waterfall Resort complies with all current Alaska State mandates and US Coast Guard requirements regarding COVID-19, and routinely checks for changes in those mandates and requirements. Elements of this plan may be relaxed as State and Federal guidance allow.
In orientation, Waterfall Resort will encourage guests to follow best practices in hygiene during their stay to prevent unknowingly contracting or spreading coronavirus. Good hygiene includes frequent washing or sanitizing of hands, social distancing as practical or required, coughing or sneezing into the arm or into a tissue that’s thrown away, and wearing personal protective equipment. Guests will be asked to report to staff if they develop symptoms that may be associated with COVID-19. Hygiene reminders will be posted on boats and around lodge grounds, especially in common areas.
Guests will be encouraged to bring their own personal clothing items including raingear, boots, gloves, hats, and a face mask to wear. If raingear is not feasible to pack, sanitized raingear will be provided for use on the boat. Disposable masks will be available for guests if needed.
Employees of Waterfall Resort, including lodge management and captains, will practice good hygiene during and between work periods for the duration of their seasonal employment. Good hygiene includes frequent washing or sanitizing of hands, social distancing as practical or required, coughing or sneezing into the arm or into a tissue that’s thrown away, and wearing personal protective equipment, including face coverings or masks, at all times. As mandated by the State of Alaska Health Mandate 10.1, upon arrival at the Ketchikan airport, employees will produce results of a negative COVID-19 PCR test taken within 72hrs of departing for Alaska.
Employees will be required to read materials from a training packet that cover business-specific policy and practices regarding COVID-19. The training packet will include this mitigation plan as well as enhanced cleaning and sanitizing procedures for lodging facilities and boats. Posters will be placed around the facility and on vessels to remind employees on social distancing, good hygiene, symptoms of COVID-19, and current or new health mandates.
- Company staff (including all guides and crew) are responsible to share with management any symptoms they experience that may relate to COVID-19 infection.
- A record of daily employee health will be maintained. A health report would include, but not be limited to, a touchless temperature screen for fever >100.4°, an evaluation of health condition prior to starting duties, and verification of PPE (Personal Protection Equipment) required for the work shift. Temperature screens will take place prior to each work shift.
- A record of daily guest health will be maintained. A health report would include, but not be limited to, a body temperature check for fever >100.4°, an evaluation of health condition prior to fishing, and verification of PPE (Personal Protection Equipment) required for the day’s fishing. Temperature screens will take place prior to the day’s fishing trip.
- Difficulty breathing
- Fever >100.4°
- Repeated shaking with chills
- Muscle pain
- Sore throat
- Vomiting or diarrhea
- New loss of taste or smell
The CDC advises “Any person that exhibits trouble breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, or bluish lips of face should get medical attention immediately.”
Employees experiencing a cough, in combination with any of the of the other symptoms, will wear PPE and distance as much as possible from other staff and guests until symptoms subside. Where staff responsibilities would otherwise require separation from others while sick (e.g. food preparation, food service), staff will do so.
Any crew member that experiences a cough or difficulty breathing combined with a fever of 100.4° or greater and one or more of the other listed symptoms will be asked to isolate. That staff person will isolate until the fever is gone for 72 hours without use of medication and until other symptoms have softened, or they test negative for COVID-19 if rapid testing is available. Crew members may also be given, depending on symptoms, a COVID-19 test from StrataClear Solutions with results returning in approximately 36 to 48 hours. Guests will be asked to isolate on the same conditions.
In both cases, local health officials in Ketchikan will be notified of symptoms and possible infection. If advised, said person will be transported by floatplane to Ketchikan for possible COVID-19 testing with Creekside Health Clinic: 907-821-8072. In the case of a positive test, isolation and quarantine will take place in Ketchikan. Close contacts of said person may be required to test and isolate as well, depending on situation and circumstances, as advised by local health officials.
In most instances, it will be difficult to maintain social distancing onboard fishing vessels. Passengers from separate households will spread out as much as possible on deck and in the cabin. All passengers and guides will be required to wear face masks at all times inside the cabin onboard the boat (except when eating or drinking). While out on the back deck, the use of face masks will be left up to the option of the guest. Passengers and guides will wash or sanitize their hands frequently. When possible, guests will use the same fishing rods for the day. Passengers will remain with the same group, same boat, same guide for the duration of their trip, and sit in the same seats every day while inside the cabin. The passenger that is closest to the guide on the back deck will remain in this position for the duration of the trip to lower the guide’s exposure to multiple guests.
Boats will be sanitized daily, inside and out, with appropriate products. This will include all surfaces that are common or easily accessible by the guests fishing, including rods and reels. Guides will perform hourly touch-point sanitization (e.g. workstations, equipment, screens, doorknobs, restrooms) as required by state mandate. Contact areas of the heads will be wiped down after each use.
Hand sanitizer will be available inside the head as well as soap, spray disinfectant, and paper towels in the cabin area. Trash containers will be easily accessible throughout the boat and will be emptied daily.
All food onboard will be individually bagged, and properly labeled for all guests and crew. There will be no sharing of meals, drinks, or snacks onboard the vessel.
The captain is required to report to USCG Captain of the Port (or nearest Sector if no Port Captain) any case of a person exhibiting symptoms consistent with COVID 19. As a precaution, guests will be asked if they are experiencing any COVID related symptoms prior to boarding, and touchless temperature screenings will be taken prior to the fishing day. A guest temperature screening log will be maintained.
No guides displaying symptoms of COVID-19 will provide services to customers.
All accommodations, common areas, restrooms, kitchen and dining areas will be cleaned daily per hospitality facility guidelines as prescribed by the CDC and Eco Lab. Staff will provide for hourly, touch-point sanitization (e.g., workstations, equipment, screens, doorknobs, restrooms) throughout lodge common-areas. Sanitizer dispensers will be placed at all common entryways and common spaces around the facility. Per State Mandate, entryway signage will be posted to notify the public of the Waterfall Resort’s COVID-19 Mitigation Plan and clearly state that any person with symptoms consistent with COVID-19 may not enter the premises. All food handlers and housekeeping duties will be followed as recommended on the CDC website.
All crew members will distance themselves away from guests, as much as possible, when not performing required work duties.
Meals will be served complete to each guest individually with no buffet or family style, self-serve food arrangements. No common beverage sources (e.g. coffee station, water pitchers) will be used. If mandated by the State, cloth face coverings will be worn by all employees interacting with the public. Tables, chairs, reusable condiments, and menus will be sanitized between groups. Tables will be spaced as far apart as possible or spaced per current State mandate.
In each Guest and Crew dining, for breakfast and dinner services, there will be 2 different dining times, as well as the option for take-away for in-room dining with disposable ware. All guests will be seated with people that were on the same boat they fished on during the day to reduce the amount of close contact between individuals.
All beverages will be individually packaged, as well as disposable utensils offered. Meals will be ordered from a limited menu during the prior meal service and served by a service employee accordingly.
Lunches: Crew will have 2 different dining times at lunch. Also, depending on turnover size, dockhand, fish cutter, and airline’s lunches will be delivered to the proper area and individually packed and labeled.
Departure day lunches for guests will be preordered at breakfast the day of departure and packaged in disposable containers. Depending on the turnover size, half of the guests may be seated in the dining room and the other half in the bar. This is also weather-dependent due to the option of outdoor seating.
Guest dining: Entrees and appetizers will be individually plated and ordered from a menu. Salad, soup, bread, and dessert will be set.
Crew dining: Employees will select entrees, etc. from a menu chosen by the Chef, meals will plated and served by kitchen staff.
Lagoon Saloon (Bar): As much separation as possible to adhere to the 6’ social distancing rule with masks required except when eating or drinking.
All Kitchen and Service staff will log all handwashing, bathroom, kitchen, and dining area sanitation.
Guests and crew will practice social distancing of six feet where possible from individuals outside of their own group or as current State mandate suggests.
Occupancy numbers will be monitored and controlled in public-use areas such as the dining facilities, lounge, and in the General Store
Waterfall Resort will limit customer and staff interaction with the community as much as practical. Guests overnighting in Ketchikan, on arrival or departure after their resort stay, will be picked up at the airport or float plane facility and driven directly to Cape Fox Lodge. The next day they will be taken back to the airport or float plane facility depending on whether departing for the resort or home. If guests are staying at other lodging facilities in Ketchikan, they will be responsible for their own transfers to and from the airport. While staying in Ketchikan prior to leaving for home, a walk through the town to enjoy its history and attractions is encouraged.
It is highly suggested that all guests overnighting in Ketchikan, prior to coming out to Waterfall Resort, remain at the hotel facility/restaurant at which they are staying. Waterfall Resort will keep a supply of commonly asked-for items on hand and arrange for a designated staff person to purchase something from town, if needed, to minimize guest contact with community members. Staff picking up mail and freight, shopping, banking or running other common errands, will screen at the beginning of their shift. Waterfall Resort will coordinate any movement of guests or staff displaying COVID-like symptoms, or persons confirmed to have COVID, with local health officials.
- Resort team members, or designated transporters, will meet out-of-state guests at point of pickup, either at the airport or a hotel, and direct them to our floatplane or ferry service while minimizing contact with people from the surrounding community as much as possible. The same will be done for departures from the resort.
- Per Alaska Health Mandate 10.1, all guests and crew will be required to take a COVID-19 PCR test within 72hrs of their departure to Alaska. Results of a negative test must be available upon landing in Alaska, otherwise an individual may be detained for testing at the airport, and/or required to quarantine for 14 days. Test kits will be sent out by StrataClear Solutions.
- All guests and crew members will be required to complete a health questionnaire prior to leaving home and be subject to a touchless temperature screening before boarding on any floatplane out to Waterfall Resort. If an individual has a fever >100.4° or displays other COVID-19 symptoms, such as coughing or breathing difficulties this individual(s) would not be allowed to continue on to the resort and, instead, would be transported to accommodations. Transportation to Waterfall Resort may continue once cleared or with a temperature below 100°.
- All transportation vehicles, aircraft and watercraft used for client transport out to the resort will be sanitized before transport and after transport.